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Privacy Policy

Last updated: 01 January 2026

Effective Date: 4 June 2026

Riibase LLC (“Riibase", “we", “us", or “our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose, and protect information when you access or use:

  • - www.riibase.com
  • - Riibase software applications
  • - CRM platforms
  • - Business automation tools
  • - Related products and services

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Company Information

Riibase LLC
Business Licence No.: 2646740
Shams Business Center
Sharjah Media City Free Zone
Al Messaned, Sharjah
United Arab Emirates

2. Information We Collect

We may collect different types of information depending on how you use our Services.

2.1 Information You Provide

We may collect information you voluntarily provide, including:

  • - Full name
  • - Company name
  • - Email address
  • - Phone number
  • - Business information
  • - Account credentials
  • - Billing and payment details
  • - Customer records entered into the platform
  • - Communication history
  • - Support requests
  • - Feedback and enquiries
2.2 Customer Data

Riibase customers may store business information through our platform, including:

  • - Customer contacts
  • - Leads
  • - Opportunities
  • - Sales information
  • - Notes
  • - Tasks
  • - Documents
  • - Business records
  • - Communication data

Customers retain ownership of their data. Riibase processes Customer Data only to provide and improve the Services, maintain security, and fulfil contractual obligations.

2.3 Automatically Collected Information

When you use our website or Services, we may automatically collect:

  • - IP address
  • - Browser type
  • - Device information
  • - Operating system
  • - Usage activity
  • - Pages visited
  • - Login activity
  • - Time and date of access
  • - Error logs
  • - Performance data

This information helps us improve reliability, security, and user experience.

3. How We Use Your Information

Riibase may use information collected to:

  • - Provide and operate our Services.
  • - Create and manage user accounts.
  • - Process subscriptions and payments.
  • - Provide customer support.
  • - Improve software performance.
  • - Develop new features.
  • - Communicate important updates.
  • - Detect and prevent fraud, abuse, or security threats.
  • - Comply with legal obligations.

We do not sell your personal information to third parties.

4. Legal Basis for Processing

Where applicable, Riibase processes personal information based on:

  • - Performance of a contract.
  • - User consent.
  • - Legitimate business interests.
  • - Compliance with legal obligations.
  • - Protection of rights, security, and property.
5. Cookies and Tracking Technologies

Riibase uses cookies and similar technologies to:

  • - Keep users logged in.
  • - Remember preferences.
  • - Improve website functionality.
  • - Analyse usage patterns.
  • - Enhance security.

Cookies may include essential cookies required for operation, analytics cookies, and preference cookies.

You may disable cookies through your browser settings; however, some Services may not function correctly.

6. Third-Party Services

Riibase may use trusted third-party providers for:

  • - Hosting infrastructure.
  • - Payment processing.
  • - Analytics.
  • - Customer support.
  • - Communication services.
  • - Security monitoring.

These providers may process information only as necessary to provide their services and are expected to maintain appropriate security measures.

Riibase is not responsible for the privacy practices of third-party services.

7. Data Security

Riibase applies reasonable technical and organisational measures designed to protect information, including:

  • - Access controls.
  • - Authentication protections.
  • - Secure infrastructure.
  • - Monitoring systems.
  • - Security procedures.

However, no internet-based service can guarantee complete security. Users are responsible for protecting account credentials and notifying Riibase of suspected security incidents.

8. Data Retention

We retain information only for as long as necessary to:

  • - Provide Services.
  • - Maintain business records.
  • - Meet legal requirements.
  • - Resolve disputes.
  • - Enforce agreements.

When information is no longer required, it may be securely deleted or anonymised.

9. International Data Transfers

Your information may be processed or stored in locations outside your country of residence, including through third-party service providers.

Where required, Riibase takes reasonable steps to ensure appropriate safeguards are applied.

10. Your Privacy Rights

Depending on applicable laws, you may have rights including:

  • - Accessing your personal information.
  • - Requesting correction of inaccurate information.
  • - Requesting deletion of information.
  • - Objecting to certain processing.
  • - Requesting data portability.
  • - Withdrawing consent where applicable.

Requests may be submitted using the contact details below.

11. Customer Responsibilities

Customers using Riibase are responsible for:

  • - Obtaining required permissions before uploading personal information.
  • - Ensuring lawful collection and use of customer data.
  • - Managing user access within their organisation.

Riibase acts as a service provider and processes customer information according to customer instructions.

12. Children’s Privacy

Riibase Services are intended for business use. We do not knowingly collect personal information from children under applicable legal age requirements.

If you believe such information has been provided, please contact us.

13. Marketing Communications

We may send business-related communications, including:

  • - Product updates.
  • - Service announcements.
  • - Educational content.
  • - Promotional information.

You may unsubscribe from marketing communications at any time. Service-related messages may continue where necessary.

14. Changes to This Privacy Policy

Riibase may update this Privacy Policy periodically. Changes will be published on this page with an updated effective date.

Continued use of the Services after changes indicates acceptance of the updated Privacy Policy.

15. Contact Us

For questions, requests, or concerns regarding this Privacy Policy, contact:

Riibase LLC
Shams Business Center
Sharjah Media City Free Zone
Al Messaned, Sharjah
United Arab Emirates
Website: www.riibase.com

© Riibase LLC. All rights reserved.