24/7 Managed Support

Enterprise Support You Can Count On

Dedicated support teams ready to help anytime. Reduce downtime, maximize productivity, and focus on growing your business.

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Our Support Services

Comprehensive support solutions tailored to your business needs

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24/7/365 Support

Round-the-clock availability. Our expert support team is always ready to assist you whenever you need help, day or night.

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Multi-Channel Support

Reach us via phone, email, live chat, or ticketing system. Choose your preferred communication method for maximum convenience.

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Priority Response Times

Critical issues handled within 1 hour. Standard issues within 4 hours. Premium support ensures your business keeps running smoothly.

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Dedicated Account Manager

Enterprise customers get a dedicated account manager who understands your business inside and out.

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Training & Onboarding

Expert-led training sessions to help your team get the most out of Riibase. Customized onboarding for your specific needs.

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Proactive Monitoring

We monitor your system health continuously and alert you to potential issues before they impact your business.

Support Tiers

Choose the support level that matches your business needs

Basic Support

Standard business hours

Included with all plans

Email support only
Business hours (9-5 EST)
24-hour response time
Knowledge base access
Community forum

Standard Support

24/7 email & chat

$49/month

Email & chat support
24/7 availability
4-hour response time
Phone support (business hours)
Priority queue

Premium Support

24/7 with priority

$149/month

All Standard features
1-hour response time
24/7 phone support
Dedicated support specialist
Monthly business reviews
Proactive monitoring